At SŽ-Tovorni promet we continuously strive to enhance the quality of all our services. At SŽ-Tovorni promet we continuously strive to enhance the quality of all our services. Our efforts in this regard are attested by maintaining a Quality Management System in line with ISO 9001, which was implemented in 1997 and has been successfully renewed under the audit of Bureau Veritas ever since, with most recent re-certification, in accordance with the standard ISO 9001:2008, completed in November 2015. The second control audit in November 2017 was already performed according to the standard ISO 9001:2015. Quality policy of Slovenske železnice 1. Company philosophy Honesty, self-confidence, and mutual trust are the core of our work. Every problem we encounter is taken as a challenge to find a solution. Upon detecting inconsistencies, we analyse the underlying reasons and implement company-wide measures to improve the situation at hand. The quality and growth of our business are backed by long years of experience and diligence, and we aim to keep our services user-friendly, environmentally sound, harmless to people’s health, and based around safety and reliability in order to do our part in improving the quality of life at home, as well as abroad. 2. Quality you can rely on Our services are designed around your expectations and current demands of the market. Try them out, and they are certain to win your trust. 3. Safety in every facet of our work When doing business, it is one of our top priorities to make sure your goods reach their destination safely, while keeping both the infrastructure and people out of harm’s way. 4. Control and responsibility We maintain control over our work tasks, and aim to carry them out in a safe, reliable and punctual manner. The authority, responsibilities and roles are defined clearly to ensure safety and efficiency of our work. 5. Communication As every business needs to have up-to-date information regarding its assets, we make sure to keep you informed about the current transport situation concerning your goods, as well as other important matters. 6. Continuous improvement process Lack of growth invites stagnation – bearing this in mind, we continuously work to improve our services and eliminate any suboptimal processes. Any inconsistencies or shortcomings identified in our work process are analysed and met with appropriate preventive or corrective measures. 7. Measuring quality Indicators of quality and other appropriate tools are applied to track and measure quality in processes throughout our business, and potentially draw up improvement measures to achieve our goals. Indicators are also used to identify and examine our quality objectives. 8. Competence and motivation Skilful, knowledgeable and motivated staff are crucial in making a business work, while training and information sharing allow the company to continue improving. 9. Asset allocation The resources, assets, and staff needed to keep the business going are allocated by the management, which is also responsible for implementing the quality policy and the quality management system (QMS) in line with the relevant regulations and standards. 10. Accountability for quality All employees are accountable for the quality of their work and in implementing the company quality policy. Moreover, senior-level staff is committed to facilitating and further improving the quality at company level.