General conditions

Purchasing tickets

We offer different types of tickets- tickets for individual or group travels, return tickets, monthly passes, multiple ride tickets, annual and 6-month passes. Tickets may be purchased up to two months in advance; season tickets (annual, 6-months and weeky passes) can be purchased seven days in advance. If there is no ticket sales facility available at your departure station, you will be able to buy your ticket aboard the train.

Ticket validity

One-way tickets are valid one day for a distance up to 200 km and 2 days for a distance of 201 or more.

Return tickets are valid one day for a distance up to 100 km and 15 days for a distance of 101 km or more.

Monthly passes and school season tickets are also valid on the first day of the following month; Saturday does not count as a business day.

6-month passes and regular tickets are valid for six months or one year from the date of purchase. School season tickets can be purchased after 20th August and a valid until 30th September of the following year.

Public holidays in the Republic of Slovenia

• January 1 and 2 – New Year
  
• February 8 – The Prešeren's Day, Slovenian cultural holiday
  
• April 12 - Easter
  
• April 13 – Easter Monday
  
• April 27 - Day of Uprising Against Occupation
  
• May 1 and 2 – Labour Day
  
• June 25 - Statehood Day
  
• August 15 - Saint Mary of the Assumption
  
• October 31 - Reformation Day
• November 1 – The Day of the Dead
  
• December 25 – Christmas Day
  
• December 26 - Independence Day

Daily trains running during school break

Train services not operating during school holidays are inicated in the timetable.

School holidays:

New Year holidays 29th December 2008 – 2nd January 2009

Winter holidays:

• regions of Ljubljana, Maribor and Ptuj: 23rd February -27th February 2009

• otherregions: 16th February -20th February 2009

May Day Bank Holiday: 27th April – 2nd May 2009

Summer holidays: 25th June – 31st August 2009

Autumn holidays: 26th October -30th October 2009

Timetable valid from 14th December 2008 to 12th December 2009.

Travel interruption

You may interrup your journey once in either direction and you must validate your ticket as soon as you exit the train at the station where your journey has ended . An interrupted journey does not extend the validty of a ticket. At the station where your journey ends you may ask for a refund for a fully valid or partially used ticket.

Personal luggage

Personal lugagge is transported free of charge. Carriage of any dangerous goods on passenger trains is strictly prohibited. Luggage can be stored at stations that provide secure left-luggage facilities for a maximum of 30 days.

Destination and carriage number signboards

Destination sign board (outside the train and inside) tells you the route you can travel, without having to change trains. Individual carriages may have a different route to that of the train.

Destination signboard (outside of the train and inside) helps you find the carriage where you have booked your seat, berth or bed.

First-class carriage

A yellow stripe above the carriage windows indicates first class carriages.

Passenger insurance

All passengers are insured in case of accident caused by the fault of the railway company.

Complaints, suggestions and compliments

You can call our toll free number 080 19 10 or email us your complaints, suggestions or complimnents at pritozbe.pohvale@slo-zeleznice.si , 24 hours a day.