FAQ

Forma za to in to

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Can I take my pet with me on the train in Slovenia?

Yes. You can travel together with small animals which are kept in an enclosed basket, cage or pet carrier, or which are able to travel on your lap, such as small/lap dogs. No additional charges are payable for animals which meet these conditions. 

Animal companions are not allowed on ICS trains, with the exception of blind persons' guide dogs and assistance dogs for passengers with disabilities, both of which receive a ticket free of charge together with a seat reservation. 

You can find out more about travelling with animal companions here.

 

Can I take my pet with me on the train in Slovenia?

Yes. You can travel together with small animals which are kept in an enclosed basket, cage or pet carrier, or which are able to travel on your lap, such as small/lap dogs. No additional charges are payable for animals which meet these conditions. 

Animal companions are not allowed on ICS trains, with the exception of blind persons' guide dogs and assistance dogs for passengers with disabilities, both of which receive a ticket free of charge together with a seat reservation. 

You can find out more about travelling with animal companions here.

 

Can I take my pet or bicycle with me on the heritage train?

Yes. You can bring both bicycles and animals with you on your journey with the heritage train. However the number of bicycles the train is able to carry in its luggage van is limited. 

How do I fill out the subsidised travel form if I travel by both bus and train?

When completing the subsidised travel form for journeys that combine different modes of public transport on one route, make sure you list the transport operator you will be travelling with together with the corresponding section of the route. You need to bring the original copy of the subsidised travel form to the ticket office of the transport operator issuing the subsidised pass, where you will receive a written confirmation that the pass was issued (i.e. a proof of purchase). You then need to show the proof of purchase to the remaining transport operating companies you will be travelling with on the route listed in the subsidies travel form. You can find more information on how to complete the e-form here.    

It’s a good idea to make your first of purchase the subsidised pass at one of our station ticket offices to get access to additional discounts and take part in a special prize game (see our website for details).

 

Can I combine different transport operators in my subsidised pass (e.g. both bus and train)?

Yes. You can combine multiple public transport operators, i.e. both bus and train services, in your subsidised pass. Combined passes are issued in cases where there is no direct connecting service between the departure point closest to your permanent residence and the destination point closest to your educational institute. If you are eligible for a combined subsidised pass, you will get a pass for every public transport operator you travel with on your route, and pay a single fare for all passes received. 

Your subsidised pass can also include combinations with city bus services in Ljubljana, Maribor, Jesenice, Koper, Kranj, and Novo mesto, in which case the relevant bus route needs to be listed in the application form.

 

Can season tickets for students in elementary school also be subsidised?

No. According to the relevant Act and Rules, you are eligible for a subsidised passes if you are a high school student, a university (college) student, or an adult in education. However season tickets for elementary school students can be subsidised by the municipality of their residence. You can find more information about this topic by contacting the office of your elementary school. 

Can I buy the urban travel supplement online if I am a holder of a school subsidised pass?

Yes. Holders of school subsidised passes can purchase the supplement for urban travel online by selecting, in the web service, the option “urban travel supplement”, printing out the form (proof of purchase), and submitting it at the urban transport operator concerned. The form is necessary to confirm you have paid the supplement.  

Are school combined passes subsidised?

Yes, school pass fares are subject to the Rules on the provision of subsidised transport services.

Can I change transport operators during my current school semester?

Yes. If you decide to travel with a different transport operating company when your current semester is still ongoing, you need to cancel all of your current passes and submit a new application form for subsidised travel.  

Can I buy or renew my subsidised pass on-board the train?

No. You need to buy or renew your subsidised pass before making your journey. You can do so at certain station ticket offices (see List of ticket offices).

Can I travel by both bus and train using my subsidised pass, and how do I complete the subsidised travel form in that case?

Yes. You can travel with different transport operators using a single subsidised pass. When filling out the subsidised travel form, make sure you list the transport operating companies you will be travelling with together with the corresponding section of the route, and mark each route as a one direction journey.

Which ticket offices sell subsidised passes?

You can purchase a subsidised pass for school travel at most station ticket offices, provided you bring with you a completed, signed and stamped application form for school subsidised travel (see List of ticket offices).

Where can I buy the rail card that’s needed for the school subsidised pass?

If you are a first-year student in high school, or simply haven’t used a subsidised pass before you will also need to purchase a contactless rail card that is used in conjunction with the subsidised pass. The card costs €10.00 and remains valid throughout your study period. If you no longer need your rail card, you can return it at a station ticket office (see List of ticket offices), where you will also receive a third (€3.00) of your original deposit back, provided the card was returned undamaged.

Can I travel on InterCity, EuroCity, ICS, and MV trains with my school subsidised pass?

Yes. You can use your subsidised pass to travel with long-distance trains (IC, EC, ICS, and MV, which stands for “mednarodni vlak”, an international train), but note that these services are subject to additional supplements. To travel one direction using your subsidised pass, you will need to pay a monthly supplement of €14.40, or €28.80 for return journeys. Moreover, when travelling with ICS you will need to reserve your seat in advance, as well as pay the relevant supplement.

If you don’t use the mentioned services more than a couple of times per month, you can instead buy a single journey supplement which costs €1.30 for IC, EC, and MV if purchased before boarding (€1.80 if paid on-train), and €3.60 for ICS.

 

What kind of subsidised pass am I eligible for, and how much does it cost?

You can choose between two types of subsidised passes:  

• Monthly, semi-annual, and annual passes for students who commute daily from their place of residence to the educational institute they attend, and back;

• Monthly, semi-annual, and annual passes for 10 single journeys or five return journeys per month for students who travel a few times per month between their education-related place of residence (e.g. a student housing) and their permanent or temporary residence.  

Subsidised fares are classified into three different classes by the distance travelled:  

• Class 1 – journey distances between 2km and 60km inclusive;

• Class 2 – journey distances between 60km and 90km inclusive;

• Class 3 – journey distances which exceed 90km.

 

How do I complete the subsidised travel form if I’m attending two high schools?

If you’re attending two high schools, you need to submit a separate subsidised travel form for each school (i.e. two forms in total).

Are there any additional discounts I can benefit from as a subsidised pass holder?

Yes. If you are a holder of a school subsidised passes, you are eligible for the ABOš discount, which lets you travel 50% cheaper with your school pass during weekends, public holidays and school vacations on any domestic route other than the one indicated in the pass. ABOš also lets you save 25% on any international journeys you might make in that time.

Moreover, holders of school passes also receive a limited number of free train journeys during the summer holidays. If you purchased an annual pass/annual pass for 10 journeys per month or two semi-annual passes/semi-annual passes for 10 journeys per month during your school year, you get a corresponding pass (i.e. the type and route of the pass are identical to those indicated on the payable school pass) free of charge for use during the summer holidays. 

If you purchased one semi-annual pass or one semi-annual pass for 10 journeys per month, you are also eligible to receive one corresponding pass free of charge to use during the summer holidays. (The discounted travel is used in the holiday month of your choice). 

High school students or adults in education, who purchased 10 monthly passes/10 monthly passes for 10 journeys per month, and university students who purchased 9 monthly passes/9 monthly passes for 10 journeys per month are entitled to receive the corresponding monthly passes for use during the summer holidays.

Because rules and regulations about subsidised travel are subject to change, make sure to check our website for more information before trying to use the discounts mentioned above. 

Last but not least, travelling by train also gives you access to various offers and discounts in different resorts, wellness centres, and elsewhere (see Save money with your train ticket).

 

Where can I get the form to apply for a subsidised travel pass?

You can fill out and print the subsidised travel form at the website of the relevant ministry, or simply complete it online on our website. 

When can I buy a subsidised pass for the next school year?

If you are a high school student, you can buy your subsidised pass for the next semester from 24 August onwards, while university (college) students can purchase theirs after 24 September. Subsidised passes are also issued during a semester period, in which case you can purchase them 7 calendar days before the start of the next month (for monthly passes) or the next semi-annual semester.

Can the subsidised pass I updated online be returned after its validity period started?

Subsidised passes are returned in line with the provisions of the Rules on the implementation of subsidised transport, available on the website of the Ministry of Infrastructure. Returns of other season tickets are regulated by Passenger Tariff 700.01. When returning your season ticket at a station ticket office, make sure you also bring your contactless rail card and a relevant proof of purchase or proof of renewal, which can be printed out in the web service Moji nakupi.

Can I use the remaining journeys on my monthly/semi-annual/annual pass for 10 journeys in the next month if I didn’t use them up in the current month?

No. Under the Rules on subsidised transport, any remaining journeys on your monthly/semi-annual/annual pass for 10 journeys cannot be transferred to the following month. They are valid for the current month only, and can be used up to and including the 1st day of the following month at the latest.

Where can I buy the monthly subsidised pass?

Rules and regulations on subsidised travel for high school students, university students, and students in apprenticeship can change with every new school year, so make sure to check our website for eligibility and other relevant information.    

Can I return my subsidised pass?

Yes. You can return your subsidised pass, provided you do so before the beginning of its validity period. Moreover, when returning the associated contactless rail card, you will receive a third (€3.00) of your original deposit back if the card was returned undamaged.

Am I entitled to use a school subsidised pass?

According to the Act amending the Road Transport Act (“the Act”), Rules on the implementation of subsidised transport, and Rules defining subsidised fares (“Rules”), you are eligible to use a school subsidised pass if you are a high school student, an adult in education or a student who meets the following criteria:

• Have a confirmation of enrolment from the educational institute you will be attending in the validity period of your school subsidised pass;

• The distance travelled from your home to the educational institute you’re attending is at least 2km; 

• Travel by a long-distance bus or train service from the point closest to your permanent or temporary residence to the point closest to the educational institute you’re attending.

 

Can I get a subsidised pass for 6 months or a year?

Yes. You can purchase subsidised passes for high-school students, university students, and adults in education for a period of 6 months or even 12 months. You can choose between:

• Monthly pass or monthly pass for 10 journeys 

• Semi-annual pass or semi-annual pass for 10 journeys per month

• Annual pass or annual pass for 10 journeys per month

 

What do I need have with me when buying a subsidised pass?

When you’re purchasing a new subsidised pass, make sure to bring with you a valid personal document, a completed and validated application form for subsidised travel, and the contactless rail card from the previous school year.

If you do not have the rail card, you may purchase one over the counter at a station ticket office.

 

When can I renew my school subsidized pass?

You can find more information about the validity period of subsidized passes on our website.

A semi-annual subsidised pass or a semi-annual subsidised pass for 10 journeys per month can only be purchased in the first month of its validity period (i.e. high school students and adults in education can buy the pass in September and February for the first and second semester, respectively, while university students can get their pass for the first and second semester in October and February, respectively).

An annual subsidised pass or annual subsidised pass for 10 journeys per month can only be purchased in the first month of its validity period (i.e. September for high school students and participants in adult education, and October for university students). 

Please note that semi-annual and annual passes cannot be purchased in any other month. All passes are available for purchase in the first 20 days of the relevant month.

 

What tickets are subsidised?

In line with the relevant rules, you are eligible for a subsidised ticket if you are a high-school student, a university (college) student, or a student in apprenticeship who travels a distance of over 2km between their respective place of residence and the educational institute you’re attending.

How do I renew a combined subsidised pass?

You can buy or renew your combined subsidised pass every month following the same steps as in the first purchase.  You start off by getting the combined pass for a new period from the first transport operator, which will issue a written confirmation that the pass was purchased (i.e. proof of purchase). You then bring the confirmation document to the office of the second transport operator, which will issue the pass for its part of the route. Please note that the second pass cannot be issued without the confirmation verifying the purchase of the first one. In case the total number of km for the whole combined route exceeds the tariff paid at the first transport operator, you will also have to pay an extra fee to cover the difference in tariffs. The same procedure also applies to semi-annual and annual passes.

What is a subsidised pass?

A subsidised pass is a concessionary rail pass available at a discounted (subsidised) price under the relevant concessionary scheme of the competent ministry. Subsidised rail passes include monthly, semi-annual, and annual school passes, passes for war veterans and war-disabled persons, passes for the blind and partially sighted, and passes for persons with muscular dystrophy.

I lost my subsidised pass. Can I get a duplicate?

Yes. If you lose your subsidised pass, a duplicate is issued free of charge, however you have to buy a new contactless rail card, onto which the pass is loaded.

Can I buy or renew my subsidised pass on-train?

No. Unfortunately, subsidised passes can only be purchased at certain station ticket offices (see List of ticket offices).

How can I get a subsidised pass?

You can obtain a subsidised pass by filling out the corresponding application form for subsidised travel that can be found at our ticket offices and on the website of the relevant ministry, or by completing and printing out the e-form on our website. Make sure you read the instructions on how to complete the application form and fill out the blanks in legible writing. After you print out and sign the application form (or have it signed by the parents/legal guardians, if you are underage), you need to have it stamped by the educational institute (school or university) you’re enrolled in. Once your application form is completed, signed, and officially stamped by your school or university, you can bring it one of our station ticket offices to purchase the subsidised pass.

Are some public transport operators more expensive than others?

No. The fares for subsidised passes are equal across all public transport companies which operate subsidised services under the relevant national Act. However it is still a good idea to contact the operator in question before your journey to check if you can buy a subsidised pass.

Do I need to buy another ticket if bring my pet with me on the train?

Animals that are kept with you in an enclosed basket, cage or pet carrier and dogs up to 30cm in height can travel with you free of charge. 

For dogs exceeding the free allowance, you will need to buy a ticket at half the standard fare for Standard Class. Animal companions are not allowed on ICS trains, with the exception of blind persons' guide dogs and assistance dogs for passengers with disabilities, both of which receive a ticket free of charge together with a seat reservation. 

You can find out more about travelling with animal companions here.

 

Can I buy a monthly pass for one direction only?

Yes. You can purchase monthly passes for journeys in a single direction. When filling out the application form, make sure you mark this appropriately (see instructions on how to complete the application form). The fares applicable to both single direction and return passes are equal. You can also purchase a single monthly ticket if your route combines different modes of public transport (e.g. travelling to school by train and returning by bus). For combined passes, you fill out the application form by marking both routes (to school and back) as single direction journeys. 

Do I have to pay extra charges if I buy my ticket on-board the train?

If you get on a train without a ticket at a station where ticket facilities are available, you will have to pay a penalty fare of €2.50. This does not apply if there was no ticket office at the station or stop at which you began your journey or if the ticket office was closed. 

What discounts are there for groups of kids?

Groups of children under 12 years of age receive 50% off train fares in First and Standard Class of any train type. Group discounted tickets for long-distance trains (IC, EC, MV, and ICS) require a supplement. The children group discount doesn’t apply to journeys on Fridays and on days before public holidays. If you plan on making your journey during that time, you can still save 30% on your tickets with the standard group discount.

Can I use one monthly pass for both train and bus?

You can purchase an integrated monthly pass for the Ljubljana-Kamnik route. The ticket applies to train services of Slovenske železnice and to bus rides provided by the Kam Bus service. 

Where can I buy a ticket if I want to travel abroad?

If you wish to travel to another country by train, you can purchase a ticket for an international journey at the InfoCentre offices at the train stations in Ljubljana, Maribor, and Celje, at any bigger stations with an international ticket office, and at certain third party rail ticket retailers (travel agencies). You can find a list of relevant station ticket offices on our website

How much do I have to pay to take my bicycle with me on the train?

Information about bicycle fees is available on our website.

Can I buy the train&bus integrated ticket yet, and on which lines?

No. The integrated travel card system has not yet been implemented. The project for the implementation of integrated public transport system is currently in its draft phase at the Ministry of Infrastructure and Spatial Planning. Passengers who arrive to Ljubljana by train and wish to continue their journey by bus can purchase the city bus card Urbana from the InfoCentre at the Ljubljana train station.

More about season tickets

What does the single purchase principle mean?

The single purchase principle refers to the limited purchase of season tickets (passes) on a given route; it means that you can only purchase one pass per month for the route between your residence and the educational institute. Exceptions include combined tickets for routes where there is no direct connecting service between your departure and destination points. Combined tickets involve a chain of routes which don’t overlap, meaning that every transport operating company issues a separate ticket for their section of the route.

Can I ask for a receipt for my ticket by e-mail or by phone?

No. A receipt (proof of purchase) for your ticket unfortunately cannot be requested by e-mail or by telephone.

Can I get a refund on a ticket I didn’t use?

Yes. You can request a refund on an unused ticket at a station ticket office, provided you do so before its expiration date. Before cancelling tickets, please note that:

• Unusued tickets need to be validated at the station of departure;

• Partially used tickets need to be validated at the station where you disembarked.

Unused tickets for domestic journeys do not need to be validated, if they are cancelled at the station ticket office they were purchased at the same day they were purchased on.  

Unused tickets for international journeys are refunded in line with the applicable tariffs and regulations on international rail passenger transport. Any unused or partially used tickets for international journeys first need to be validated before a refund can be made.

When you cannot get your money back for an unused or partially used ticket at the station ticket office concerned, you can instead send a refund claim to our Refunds department at the address SŽ-Potniški promet, Oddelek za reklamacije, Kolodvorska 11, SI-1560 Ljubljana.

 

Can I buy the ticket on-board the train?

Yes. Tickets for travel in Slovenia can also be purchased on-board. However if you get on a train without a ticket at a station where ticket facilities are available, you will have to pay a penalty fare if asked to do so by the ticket inspector. This does not apply if there was no ticket office at the station or stop at which you began your journey or if the ticket office was closed. 

Do I get a receipt when buying a train ticket?

No. A train ticket also serves as a receipt. However you can always request a proof of purchase free-of-charge when buying train tickets or other sales forms.

It is a good idea to carry your pass for the current month with you at all times.

 

For details, go here.

 

How much does a ticket for a child cost?

Children aged 6 to 12 inclusive, as well as children under 6 years of age which require a seat (school or day care groups) get a 50% discount on all First Class and Standard Class tickets in Slovenia. 

You can find out more about ticket discounts for children here.

 

How long can a season ticket be valid for?

You can read more about the validity period of monthly, semi-annual, and annual season tickets here. 

A semi-annual subsidised pass or a semi-annual subsidised pass for 10 journeys per month can only be purchased in the first month of its validity period (i.e. high school students and adults in education can buy the ticket in September and February for the first and second semester, respectively, while university students can get their tickets for the first and second semester in October and February, respectively).

An annual subsidised pass or annual subsidised pass for 10 journeys per month can only be purchased in the first month of its validity period (September for high school students and participants in adult education, and October for university students). 

Please note that the semi-annual and annual passes cannot be purchased in any other month. All passes are available for purchase in the first 20 days of the relevant month.

 

What kind of ticket can I buy once I have no more journeys left on my monthly subsidised pass for 10 journeys?

You can get 30% off your ticket with the 12-26 SŽ Card, or buy a standard ticket under the applicable passenger tariff.  

Where can I buy a rail card, and how much does it cost?

You can purchase the contactless rail card for €10.00 at certain station ticket offices (see List of ticket offices). Moreover, you can also get your first season ticket when purchasing the card.

When can I buy my monthly pass for the upcoming month?

You can purchase a monthly pass for the following month 7 days ahead. Monthly passes for the current month can be purchased up to the 20th day of the month in question.

Do I need to pay a charge if I want to take my pet with me on the train?

Animals that are kept with you in an enclosed basket, cage or pet carrier and dogs up to 30cm in height can travel with you free of charge. Dogs which exceed the free allowance require a ticket at half the standard fare for Standard Class. 

Accompanied animals are not allowed on ICS trains, with the exception of blind persons' guide dogs and assistance dogs for passengers with disabilities, both of which receive a ticket free of charge together with a seat reservation. 

You can find out more about travelling with animal companions here.

 

How much do I have to pay on-train if I don't have a ticket?

If you refuse to have your ticket inspected, show invalid tickets, fail to inform the ticket inspector in case you don't have a ticket, or occupy additional seats, you will have to pay the ticket fare for the route concerned together with a penalty fare of €40.00. The penalty charge is also applied if a passenger in any way obstructs the work of the ticket inspector.

Can I change a train ticket I won’t be using?

Yes. You can change unused tickets, provided you do so before the start of the validity period specified on the ticket.  

When do you issue a receipt for the ticket I bought?

We issue a receipt, or a proof of purchase for your ticket upon your request, typically when you need an official confirmation that you bought the ticket. A proof of purchase is issued separately for domestic and international journeys. For more information, please visit our website.

Do I need to book my journey on the heritage train?

Yes. If you want to travel with the heritage train, you need to book your ticket, or purchase it at the InfoCentre in Ljubljana train station from Monday to Friday between 8:00 and 16:00.

What are statutory discounts?

If you are registered as a war veteran or war-disabled person, you are eligible to receive a statutory discount in line with the War Veterans Act or the War Disability Act. Moreover, if you are a member of the Association of Blind and Partially Sighted and of the Muscular Dystrophy Association of Slovenia, you are also eligible for statutory discounts, and your companions can travel with you free of charge. A companion can also be a blind person’s guide dog. 

You can read more about statutory discounts here

 

When does my monthly pass expire?

A monthly pass for a given route is valid from the first day of the month up until the first business day of the next month. Saturday is not considered a business day. You need to be a holder of a contactless rail card in order to buy monthly passes. More information.

You can purchase monthly passes up to seven days in advance before the next month.

 

What kind of season tickets can I buy?

You can purchase a season ticket (pass) for seven days, a month, six months, and a year. You can choose between a standard pass, which is available to everyone and typically used for commuter travel, and school pass. The latter is used by students in elementary and high school, university (college) students, and by students in apprenticeship. Certain school passes are also subsidised under the relevant subsidised travel scheme of the competent ministry. However if you just wish to travel throughout Slovenia by train as much as you want, you can simply buy a flat rate pass for unlimited First Class and Standard Class travel across the Slovenian rail network. 

Can I buy new tickets using the contactless rail card from the previous semester?

Yes. Monthly, semi-annual and annual subsidised tickets for a new semester period are uploaded to the contactless rail card you purchased in the previous semester.

Where can I get a proof of purchase for the ticket I bought?

You can receive the proof of purchase for your ticket at any station ticket office. For more information, please visit our website.

Where can I buy a season ticket?

The first purchase of a season ticket (pass) is made at a station ticket office, where you will receive a contactless rail card which the season ticket of your choice is loaded onto. School subsidised rail passes are renewed for every new school year at a station ticket office. If you already have a contactless rail card, you can purchase your season ticket also on-board the train without incurring a penalty fare, but only when there was no way to buy at the station before boarding. 

What age does my child have to be to travel for free?

Children under six years of age inclusive who accompany an adult fare-paying passenger can travel free of charge, provided no seat is required. Even if travelling for free, your child still receives a ticket for the train journey. 

For more information about travelling by train with children, please visit our website

 

What kind of discounts to train travel do you offer?

Slovenske železnice provides a wide range of discounts depending on your age, status, how many people you travel with, and what day you travel on. There are also special offers and event promotions available during various public events, exhibitions, and sales promotions, which are typically time-limited.  

To get the latest news about our offers, make sure to regularly check our website, follow us on Facebook, or sign up for our newsletter (you can find the application form on Slovenske železnice homepage).

 

Am I eligible for the young person discount?

If you are aged 12 to 26, you’re eligible for the SŽ youth card, which gives you 30% off rail fares for both First and Standard Class throughout Slovenia and for cross-border trains to Croatia, as well as 25% off fares for other international destinations. You can find more information about 12-26 discounts on our website. 

Moreover, if you are a holder of a school pass you qualify for the ABOš 25&50 discount, which gives you 50% off train fares throughout Slovenia for journeys made on weekends, public holidays and during the summer break on routes other than the one indicated on your pass, and you can also use the RailPlus discount to save 25% on international rail fares. In addition, you can continue to use your June school pass throughout July and August for journeys on the route indicated on the pass. 

 

I couldn't get my money back at the train station for a ticket I didn't use. Why?

Unused ticket refunds cannot be made at the train station if:

• You want to get a refund on an ICS ticket a day after the journey date specified on the ticket;

• Your ticket has expired;

• You try to get a refund on an unused or partially used season ticket (a weekly, monthly, semi-annual, or annual pass). A season ticket can be refunded by submitting a claim no later than 14 days after its expiration date;

• The ticket was not validated correctly (see question Can I get a refund on a ticket I didn’t use?);

• The reasons why the ticket was not used were unclear or could not be confirmed;

• The ticket was purchased using a payment card, an invoice, or an order form.

To receive your money back in any of the cases above, you need to submit a written claim for a refund to SŽ-Potniški promet d.o.o, Oddelek za reklamacije, Kolodvorska 11, SI-1560 Ljubljana. Make sure you attach to the claim the original ticket and any documents required to support your refund claim. A 10% fee applies to all refunds, unless the ticket was returned at the station ticket office the same day it was purchased on (see Can I get a refund on a ticket I didn’t use?), or if the fault lies with the railways, or the refund is made for individual Carnet tickets (i.e. tickets purchased in a batch of five or 10 tickets comprising a Carnet ticket booklet).

 

More information on season tickets

After your first ticket has been loaded onto the contactless card, you can renew it online. 

What’s the lowest sum I can pay with my credit card at a ticket office?

There is no lower limit in payments.

What do I do if I lost my rail card or if it got stolen?

If your contactless rail card is lost or stolen, you can receive a duplicate card at a station ticket office for a small fee (€10.00), while your pass is loaded onto the card free of charge.

What forms of payment are accepted on-board the train?

The only accepted method of payment on-train is cash (notes and coins).

How do I know if I can charge my laptop on the train?

Trains with power points for laptops are clearly indicated as such by means of charger/power outlet signs. You can read more about what trains we use by visiting our train type page.

How much does travelling with the motorail train cost, and what are the extra charges for half-trailers and trailers?

For a list of motorail train fares, please visit our website.

Can I get part of my money back if I only travelled one direction with my return ticket?

Yes. If you purchased a return ticket, but ended up travelling one direction only, you need to have your ticket validated on-train or at the station at which you disembarked and send it together with a refund claim to our Refunds department on SŽ-Potniški promet, d.o.o., Oddelek za reklamacije, Kolodvorska 11, SI-1560 Ljubljana.

How can I check train fares online?

You can find information about regular and discounted train fares for individual journeys in the timetable finder on our website. For monthly passes, please check the list of season ticket fares. 

Am I eligible for the family discount?

The family discount is applicable to parents, grandparents, children, and grandchildren listed in the K-17 family rail card. You can purchase the card at a station ticket office and get a 40% discount on train fares for children above 12 years of age, while children aged 12 or under can travel free of charge. The family discount applies when a child under 12 years of age inclusive and at least one person over 12 years of age are travelling together and are both be listed on the K-17 card.    

For more on family discounts, please visit our website.

 

What forms of payment are accepted at station ticket offices?

Station ticket offices of Slovenske železnice accept both cash and payment cards. Payment with a Moneta bank card is supported at the following train stations: Celje, Hrastnik, Jesenice, Koper, Kranj, Litija, Ljubljana, Maribor, Murska Sobota, Nova Gorica, Novo Mesto, Postojna, Pragersko, Sevnica, Sežana, Škofja Loka, Trbovlje, Zagorje, and Zidani Most.

Do I always have to print out the proof of purchase for my ticket?

It depends. A proof of purchase needs to be printed out and shown at the second transport operator when renewing a combined subsidised pass, while other season tickets can be renewed without it.

A proof of purchase can also be printed out simply to be on the safe side in case a technical problem would prevent the ticket be validated within 48 hours. However note that the proof of purchase does not replace a ticket, but merely serves as confirmation that a purchase was made, and to help solve refund claims.

Printing out a proof of purchase for a ticket you bought online is necessary only when you wish to make a refund or want to return the ticket at a station ticket office – see List of ticket offices. You can find the proof of purchase form in the web service Moji nakupi. 

 

Can I charge my laptop computer on the train?

Yes, charger/power outlets are available in ICS First Class and on certain international trains.

What extra fees do I have to pay when I have a bicycle with me?

To take your bicycle with you on the train, you need to pay a flat-rate charge of €3.40, irrespective of the distance travelled. 

For more information about cycling by train, please visit our website

 

Can I get my money back if my train is running late?

Yes. You can make a claim for refund if your train is running over 60 minutes behind schedule and if the fault does not lie with the railway operator. To do so, complete the refund form you receive from the ticket inspector or the staff at the train station, have it validated at the station concerned, and send the form together with any documents needed to support your claim to our Refunds department on SŽ-Potniški promet, d. o. o., Oddelek za reklamacije, Kolodvorska 11, SI-1000 Ljubljana.

For more information on refunds, please visit our website.

 

Can I also buy other kinds of tickets online?

No. Unfortunately, the web service is currently limited to renewals of season tickets, loaded on the contactless rail card. However upgrades of the service are planned in the future to introduce more online purchasing options for both season and non-season tickets.  

Can I cancel or change a low-cost ticket for an international journey?

Unfortunately, low-cost tickets available under the so-called global fare system cannot be returned or changed.  

Can I change my monthly pass to a weekly pass using the online web service?

It depends. If you are a holder of a standard weekly or monthly pass, you can change the type of your pass online, i.e. from weekly to monthly, or vice versa.

Holders of annual, semi-annual, school subsidised, urban, and flat-rate passes, however, can change the type of their pass only at a station ticket office – see List of ticket offices for relevant stations – where a new pass is loaded directly onto the rail card.

 

Can I buy tickets with my credit card?

Yes. You can buy a ticket with Maestro, Mastercard, Active, Diners, Karanta, Visa and American Express, but the purchase can only be made at a station ticket office. You cannot use payment cards to buy tickets on-train from the ticket inspector.  

Can I use my laptop computer on the train unrestricted?

Yes. While there are no specific rules on laptop computers, you must always make sure that using a laptop does not inconvenience other passengers. The same also applies to mobile phones.

Can I buy my ticket online if I don’t have a rail card?

No. The web service is only available to rail card holders, and is used to renew season tickets online. You receive a contactless rail card when purchasing a season ticket for the first time at one of our station ticket offices.

Can I book a ticket for a car carrying train?

No. Unfortunately, tickets for the motorail train service cannot be reserved in advance.

Where can I buy a ticket for a motorail train?

You can buy a motorail ticket on-board from the ticket inspector or at the station ticket office in Bohinjska Bistrica, Podbrdo, and Most na Soči.  

Can I buy the IC/MV/EC/ICS train supplement online?

Yes. You can do so by choosing, in the application form, the option “IC/MV/EC/ICS train supplement”. Train supplements can be purchased online for both single and return journeys.

Does my personal information stay private when I submit it to register on your portal or to make an online purchase?

Any personal information you supply to Slovenske železnice through our website is treated as confidential. The data we collect is used strictly for the purpose which it was submitted for and to improve the user experience. Your personal or contact information will not be used for any purpose other than the one originally intended and will not be disclosed to anyone else without your express permission. Moreover, we take all measures necessary to ensure protection of your personal information against violation or misuse.

For more information about our privacy policy, please send an e-mail to enakup.pomoc@slo-zeleznice.si.

 

Where can I find something I lost on the train?

If you have lost an item on a train, you can collect it from our Lost Property Office in Ljubljana and Maribor. You can also check the list of lost&found items on our website.

Can I take a bicycle trailer with me on the train?

Yes. Bicycle trailers can be carried on trains which include a separate luggage van (bicycle compartment).

On which routes can I rent a heritage train?

The heritage train can run on any route on the Slovenian rail network.

Can I rent a private train, and under what conditions?

Yes. To travel in a private train, you must book the train rental at least 15 days in advance for domestic journeys, or at least 60 days in advance if you wish to travel abroad. Requests to rent a private train can be sent to petra.rekar@slo-zeleznice.si (domestic journeys) or mira.vanovac@slo-zeleznice.si (international journeys). Make sure your request for booking includes the planned number of passengers, journey route, date of travel, train type, a draft timetable, and the planned stopping points.  

You can also rent a private passenger coach, which travels attached to a regular train service. More information about train or coach rental can be found here.

 

How can I tell which trains permit bicycles?

Trains which carry accompanied bicycles are marked accordingly in the timetable. For more information, please contact our Call centre or visit our website.

What do I do if I am unable to register in the web service or if I am unable to renew my pass online?

If you are experiencing problems with our web service, please contact our Support for help on +386 (0) 129 12 346 from Monday to Thursday between 8:00 and 15:00 or send an e-mail to enakup.pomoc@slo-zeleznice.si.

What do I do if I need to make a journey right after I bought or renewed my pass online?

Purchasing or renewing your pass online takes a total of 48 hours to be registered in our system. Before that time, your rail card will not show any online updates of your pass, so the ticket inspector cannot confirm that you made an online purchase or renewal. To avoid this, you need to have your pass loaded onto the rail card at a station ticket office (see List of ticket offices) or risk paying a penalty fare in line with Passenger Tariff ST 700.01 and ST 700.04.

Can I take my car by train from Slovenia to other countries?

Yes. If you wish to take your car with you on your journey, you can use a motorail train service which runs on the route between Koper in Slovenia and Den Bosch in the Netherlands. The motorail terminal closest to Slovenia is located in Villach, Austria, from where you can take the motorail train to Germany and Turkey. You can find more information about the motorail train service at our InfoCentre in Ljubljana.

What does organised group travel mean?

If there are six or more of you travelling together, you can get a group discount on your train tickets. How much you’ll be able to save on your ticket fare depends on the age of the passengers travelling in the group, e.g. school children under 12 years of age receive 50% off the ticket fare, while those above get a 30% discount. Group journeys always need to be booked in advance, in particular when it comes to school trips (see How can I book group travel for a school class?). This way we can arrange a train which will let you enjoy your trip to the fullest. If needed, we also provide assistance when boarding and disembarking the train.

How can I arrange a school trip by train?

If you wish to organise a train trip for a group of 16 or more people (larger group), you need to make a group booking at the station of departure or at a travel agency a few days in advance, depending on the size of the group:

• At least two business days in advance for groups between 16 and 50 people;

• At least 8 business days in advance for groups between of over 50 people.

Subject to seat availability, a larger group of people may not be able to board if the journey wasn’t booked. 

Groups of six or more children under 12 years of age need to be accompanied by educators or teachers.

Groups of 15 or less people require no booking.

To book a journey for a larger group, please contact Petra Rekar on +386 (0) 129 12 564 or send an e-mail to petra.rekar@slo-zeleznice.si. Group bookings can also be made by contacting our InfoCentre on +386 (0) 129 13 332.

 

Can I get a train delay note a day after the delay?

Yes. If your train arrived behind schedule, you can request a train delay verification also a day later at the station ticket office concerned or at the InfoCentre.

What forms of payment can I use when buying or renewing my pass online?

You can buy your pass online using MasterCard, Visa, Maestro, Karanta, Diners Club, or Moneta payment card.

If you can’t make online purchases with your payment card (e.g. when the card doesn’t have a security code such as CVV2/CVC2), please consult your bank.

 

Can I change my travel class online?

Yes. Holders of standard passes can upgrade their fare online to First Class, or switch from First Class to Standard Class. Holders of subsidized passes, however, do not have the option to change their travel class.

How big or small can my group be to rent a heritage train?

The heritage train can be rented for a single person or for as many as 230 people. Groups of 45 or more people travelling together can also book a guided tour, which can be organised either for regular or for custom train journeys (i.e. journeys made outside regular operating times of the heritage train). To get more information or to book your group travel, please send an e-mail to petra.rekar@slo-zeleznice.si.

Can you alert me so I don’t miss my station?

If you are travelling in a sleeper train, the train staff will alert you 30 minutes before the arrival to your destination. On other trains, passengers need to make sure on their own that they don’t miss their stop, such as by falling asleep. A good way to prevent this is by setting the alarm on your mobile phone.

At which train stations in Slovenia can l rent a car?

You can rent a car at the InfoCentre at the Ljubljana train station. For details please visit our website.

Can I take my pet with me on an international train?

Whether you can bring an animal to an international journey depends on the rules applied by train operating companies you will be travelling with. While there are some similarities between Slovenian regulations on accompanied animals and the allowances in other countries, train operators abroad nevertheless tend to have different restrictions about what animals you can and cannot take on their trains, in particular when it comes to sleeper services. It is therefore a good idea to do some research before taking your pet on an international train. Questions on this topic can also be sent to potnik.info@slo-zeleznice.si.   

For more information about accompanied animals on trains, please visit our website.

 

Where can I find out more about the heritage train?

For more information about the heritage train, you can visit our InfoCentre office in Ljubljana, call +386 (0) 29 13 391, send an e-mail to potnik.info@slo-zeleznice, or check our website.

How much luggage can I take with me on the train?

There are no specific restrictions when it comes to luggage and its dimensions. As a rule of thumb, you can bring luggage that can be placed beneath the seat or on overhead racks, or carried on your lap.

How do I make a complaint?

You can make a comment or complaint in the Guest Book available at station ticket offices. Comments about any of our services can also be made by calling +386 (0)80 19 10 or sending an e-mail to pritozbe.pohvale@slo-zeleznice.si

Where do I report property that was lost abroad?

You can report your lost luggage at a station Lost Property Office or to the staff on the train where the loss occurred.

How do I book a group journey by train?

You can book a train journey for a group by sending us two copies of the passenger list stamped and signed by the educational institute, society etc. organising the trip.

How long before my journey do I need to renew my pass online?

You must update your pass (rail card) at least 48 hours before making your journey. After 48 hours following the renewal, you can have your rail card validated directly on the train by the ticket inspector, but no sooner than on the first day of its validity period.  

On which routes can I combine my train journey with bus?

You can combine train and bus services on the Ljubljana-Kamnik route by purchasing an integrated ticket, which lets you travel with our trains and with the Kam Bus bus service. Moreover, a special bus service runs free of charge from the Divača train station to the Škocjan Caves, and there is a payable bus service running between Litija train station and the town of Šmartno pri Litiji. Bus services are also available at the Koper train station, providing connections with the coastal towns such as Piran and Ankaran.  We can also organise additional or special bus services on your request. 

For more information on bus services, please visit our website.

 

How do I get an event discount on my train ticket?

If you’re going to an event by train, you can receive a discount on your fare, provided the event is included in our special offer. For the discount to be valid, simply show your event ticket when buying the train ticket. Most event tickets (for events organised by Eventim) are also available at the InfoCentre offices in Ljubljana, Celje or Maribor train station.

Can I get a train delay note for my school or employer?

Yes. If your train was running behind schedule, you can request a train delay verification from the train conductor (ticket inspector) who was present on the delayed train, at a station ticket office, or at the InfoCentre.

How much does it cost to rent a car in Slovenia?

You can find out more about car rental prices by contacting our InfoCentre in Ljubljana on +386 (0) 129 13 391, or sending an email to info.potnik@slo-zeleznice.si. You can also send an e-mail to book your car rental.

Where can I get back something I lost on a train or at a station?

If you have lost an item on a train or at a station, you can collect it from our Lost Property Office in Ljubljana and Maribor from Monday to Friday between 7:00 and 15:00.

Where can I find the phone number of my train station?

Every ticket office uses a single contact point for any queries about train travel. If you want to know more about the timetable, fares, available offers, delays, service disruptions or other information needed before making your journey, you can contact our Call Centre on +386 (0)129 13 332 or send an e-mail with your question to potnik.info@slo-zeleznice.si. You can also find real-time information about train delays and service disruptions on our website, which will tell you if your train is running late, what station it is currently at, and if a connecting (replacement) bus service is provided in case of train service disruptions.

When can I renew my season ticket online?

You can renew your monthly, semi-annual and annual pass online at least 7 days before its validity period starts, while weekly passes can be renewed 3 days before they become valid.

Can I store my luggage at a train station?

Yes. You can store your luggage in self-service left luggage lockers at certain train stations. 

How do I cancel my pass if I renewed it online in advance?

To cancel a pass that was renewed online in advance, before its validity period starts and before it is validated on the train, you need to bring your contactless rail card together with the relevant proof of purchase or proof of renewal printed out in the web service Moji nakupi to a station ticket office, where you will receive a refund in line with Passenger Tariff 700.01.

Is my bag too big to take with me on the train?

If your luggage is not suitable for transport in the passenger compartment or if you bring bulky articles, they are stored in a separate luggage compartment at a flat-rate charge of €5.00, regardless of the distance you travel.  

Can the luggage I lost abroad be delivered back to me?

Yes. However unaccompanied luggage cannot be carried by trains, but is instead delivered back to Slovenia by post with the delivery charge payable by the receiver. 

Where can I find more information if I lost something on a train?

You can find more information about items that were lost on a train by calling +386 (0) 129 12 598 (Ljubljana lost property office) or +386 (0) 229 22 226 (Maribor lost property office), or by visiting the lost&found page on our website.  

Which tickets can I renew online?

The online ticket renewal service is limited to rail passes (season tickets), which are loaded onto your contactless rail card.

Holders of standard weekly or monthly passes can also use the online service to change the type of their pass, e.g. from monthly to weekly or vice versa, or pick a different class of travel.

 

Can I get a refund if my luggage was damaged in the left luggage locker?

No. Self-service luggage lockers are used at your own risk. Slovenske železnice will not be liable for the loss of or damage to personal luggage which was stored in the locker. Make sure you always follow the storage instructions listed next to the lockers. Keep in mind you need to both deposit and collect the luggage yourself. You can leave your luggage in the locker for up to three days. After this time, the contents of the locker are inspected, and after seven days the locker is emptied with the contents stored in separate storage facilities at the same station, where they are kept for up to 30 days. If the items from the emptied locker are not claimed during this period, they are auctioned off.  

Visit our website for more information about storing your luggage.

 

Where can I make a complaint?

You can make a complaint in the Guest Book available at station ticket offices. Comments about any of our services can also be made by calling +386 (0)80 19 10 or sending an e-mail to pritozbe.pohvale@slo-zeleznice.si.

How much does it cost to store my luggage?

The charges for left luggage lockers at train stations vary depending on the size of your luggage.  For more information, please check our list of left luggage charges.

Which train stations in Slovenia include a car park?

Travelling with ICS trains gives you access to free parking facilities at the train stations in Ljubljana in Celje, but not in Maribor, because the parking facility there is owned by the city municipality.

Parking facilities are available at the train stations in Ljubljana, Maribor, Celje, and Kranj. You can find a list of parking fees here.

 

How can I find out if my train is running late?

You can find real-time information on the train delays page on our website, with information updated every six minutes. You should always check if your train is running on schedule before making your journey. You can check train times using your mobile phone, or ask for information at a train station, ticket office, at the InfoCentre, or by calling +386 (0) 129 13 332.   

For more information on delays, visit our website.

 

Can I park for free at the station car park when I travel by train?

Travelling with ICS trains gives you access to free parking facilities at the train stations in Ljubljana in Celje, but not in Maribor, because the parking facility there is owned by the city municipality.

On which routes can I take with my car with me on the train?

In Slovenia there is one motorail service (a special train which carries accompanied cars) operating between Bohinjska Bistrica and Most na Soči. 

Can I take my pet or bicycle with me on the heritage train?

Yes. You can bring both bicycles and animals with you on your journey with the heritage train. However the number of bicycles the train is able to carry in its luggage van is limited. 

Can I renew my SŽ-ŽIP combined pass online?

Yes. You can renew your SŽ-ŽIP train&bus pass online, provided the pass is loaded on your rail card. The renewal involves printing out two separate confirmations that the pass was issued (proofs of purchase), one for the train and one for the ŽIP bus.

Where can I find out more about group travel by train?

You can find more information about organised group travel in Slovenia by calling +386 (0) 129 12 564 (Ms Petra Rekar) or sending an email to petra.rekar@slo-zeleznice.si, or by contacting our Call Centre on +386 (0) 129 13 332.