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European Rail Infrastructure Managers and Allocation Bodies, who together form RailNetEurope (RNE), have established One Stop Shops (OSSs) which serve as single points of contact for customers across the entire RNE network.
The primary aim of OSS is providing adequate and effective assistance to customers, based on transparent, secure and non-discriminatory procedures.
In cooperation with the Infrastructure Managers, OSS offices:
• Offer customer support and information about the goods and services provided by the Infrastructure Managers;
• Provide information about infrastructure access for any operator that is part of the RNE;
• Handle requests for any international train routes within the RailNetEurope group, including for the following scheduled travel period;
• Prepare train routes for the entire international route;
Each OSS is part of the international rail network, which provides customers with information about access to the networks of individual Infrastructure Managers. Moreover, OSSs also provide information about the user charges and train schedules.
Slovenske železnice, d.o.o.
Planning, Technology and Engineering
Phone: 386 1 29 13 474
Fax: 386 1 29 14 811
The list of One Stop Shop single points-of-contact of the RNE members is available at http://www.rne.eu/one-stop-shop.html